AWS's contact center service adds capabilities that make it easier for businesses to identify customer issues and trends, search call and chat transcripts, and improve agent performance Intuit, John ...
With the AWS launch of Contact Lens for Amazon Connect, we've transformed our contact center experience," said Stephen Murphy, Senior Director, Cloud Engineering at Accolade. "Since Contact Lens works ...
Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.
Amazon Web Services Inc. today announced the general availability of Contact Lens, a set of artificial intelligence features to help optimize the contact centers of enterprises using its Amazon ...
SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced the general availability of Contact Lens, a set of capabilities for Amazon Connect ...
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