Case Status is launching a new client interaction analysis tool. The tool is designed to improve client satisfaction through proactive outreach. On Thursday, client engagement platform Case Status ...

In a 2017 survey, 81% of respondents reported that actively working to improve customer experiences was a major differentiator for their business. Of that 81%, 84% said they saw an increase in revenue ...

Most of my friends know that I keep a place in Utah. My kids live here (Park City) and Her Ladyship and I still ski. We’re definitely “Senior” on the mountain but we love it. Typically, I get 20-25 ...

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

Digital workflows have shown to be extremely useful in streamlining and automating repetitive corporate operations, reducing mistakes, and bolstering overall productivity. Reports from Yahoo show that ...

Companies large and small collect an ever-growing amount of data. According to a TechJury report, in 2020, every person on average generated 1.7 megabytes of data per second. All of that isn’t ...

When a client begins work with a new accounting firm, the onboarding process sets the stage for what's to come. This is where leadership shines, not just in the logistics they oversee but in the ...

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries. Adopting a customer-centric approach is essential for cultivating ...

MIAMI—Airline CEOs believe artificial intelligence (AI) may allow them to reduce travel friction, rewrite how airlines sell tickets, communicate with passengers and manage operations behind the scenes ...