OTTAWA, ON, March 20, 2025 /CNW/ - Today, the Financial Consumer Agency of Canada (FCAC) published the findings of a thematic review conducted to find out how small and medium-sized banks (SMSBs) have ...

OTTAWA, ON, July 31, 2025 /CNW/ - Today, the Financial Consumer Agency of Canada (FCAC) published the findings of a report on the complaint-handling procedures of small and medium-sized banks in its ...

The Financial Consumer Agency of Canada (FCAC) applied an administrative monetary penalty of $4.25 million on the Royal Bank of Canada (RBC) for a violation of consumer provisions in the Bank Act. RBC ...

For the most part, financial services institutions are behaving themselves in how they treat their clients, according to the federal Financial Consumer Agency of Canada’s (FCAC) latest annual report, ...

Canada's banking regulator just confirmed that some banks aren't meeting the mandatory 56-day complaint deadline. Here's what ...

The federal regulator penalizes Canada's largest bank over missing credits on replacement cards, triggering $22.4 million in ...

It said RBC failed to transfer certain credits from the deactivated accounts to the new ones, which led to customers receiving inaccurate credit card statements. Some customers al ...

The Financial Consumer Agency of Canada has fined the Bank of Montreal $4 million after finding the bank overcharged customers on discounted banking plans over a period spanning more than a decade.

Despite feeling pressured, or getting an inappropriate product recommendation from bank employees, most participants in a mystery shopping exercise reported having a positive experience. The Financial ...

The Financial Consumer Agency of Canada (FCAC) has fined Bank of Montreal (BMO) $4 million for violating consumer provisions in the Bank Act, impacting 101,091 customers, the regulator announced ...