The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent. Fin ...
The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's Agentforce platform ...
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Salesforce acquires Fin, formerly known as Intercom
Last month, Intercom became Fin. Now, it’s part of the Salesforce shopping spree for agentic AI platforms. The post Salesforce acquires Fin, formerly known as Intercom appeared first on MarTech.
Salesforce acquires AI agent firm Fin for $3.6 billion, adding a customer service agent that resolves 76% of support queries to its Agentforce platform.
SalesforceCRM on Monday announced the acquisition of artificial intelligence software maker Fin for $3.6 billion. Salesforce stock, down 37% in 2026 as of Friday's market close, dipped on the news.
Deal for software company formerly known as Intercom set to be one of the biggest sales of an Irish-founded tech firm ...
Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...
Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and support automation. Salesforce is making another major bet on AI agents. The ...
Salesforce pays $3.6 billion for AI-powered customer service agent provider to strengthen its position in the AI market.
Salesforce has acquired Fin, formerly Intercom, providers of a customer agent platform for autonomous, end-to-end artificial intelligence service agents trusted by more than 30,000 companies globally ...
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