How do users become hooked on a digital platform? Is it simply because everyone in their organization uses it or because the platform understands and anticipates their needs personally? The former may ...

In the early days of unified communications, I spent a lot of time writing and talking about the need for organizations to focus on end user adoption, usage, and training. I presented and moderated ...

While it is said that people don’t like change, it’s really more accurate to say that people don’t like to have changes forced upon them. In reality, we all deal with change on a near constant basis.

Although technology should make tasks faster and easier, it doesn’t always succeed. Despite significant investments in new technologies over the past decade, many organizations are actually watching ...

Despite blockchain technology being around for more than ten years, most people still don't understand it. The user experience in the blockchain ecosystem is typically poor, and this discourages many ...

Artificial intelligence, aka machine learning, holds the potential to revolutionize the way we live, learn, and get things done and by 2030, research suggests that AI will contribute $15.7 trillion to ...

ChatGPT recently experienced a decline in user engagement for the first time since its launch in November 2022. From May to June, engagement dropped 9.7 per cent, with the largest decline — 10.3 per ...

As knowledgeable as they may be, not every tech-minded individual is gifted at imparting their wisdom. And, as tech managers know, the systems they deploy are only effective when they’re actually ...

How can we build a bridge between the marketing promises of new collaboration technology and the reality of too few people using the solution? Encouraging users to adopt new collaboration technologies ...

Apple's iOS 18 is improving the user experience with AI-powered tools, deeper customization, and enhanced privacy, driving strong adoption across iPhones and iPads. The iOS 18 update brings AI-powered ...

Opinions expressed by Entrepreneur contributors are their own. In my previous post, I examined the importance of managing your sales activity instead of your pipeline — delving into the impact that ...